Question 1: Which of the following aspects of daily organizational life significantly impact(s) an employee's ethical performance?
A.the behaviors of organizational leaders
B.work goals
C.employee performance appraisals
D.all of the above
E.none of the above
Question 2: Managers can and should serve as _______________ within the organization.
A.ethical role models
B.authoritarian leaders
C.ombudspersons
D.all of the above
E.none of the above
Question 3: Research consistently indicates that the attribute employees most want to see in their managers is:
A.freedom
B.honesty
C.passion
D.hard work
E.none of the above
Question 4: The type of ethical role model a manager chooses to be will reflect his/her level of:
A.skill
B.leadership
C.moral development
D.authority
E.none of the above
Question 5: According to Torbert's management role model typology, which of the following management types is most strongly motivated by reward and punishment?
A.opportunist
B.diplomat
C.achiever
D.strategist
E.none of the above
Question 6: _____________ refers to the ability to act, create an effect, or wield force.
A.Leadership
B.Power
C.Strength
D.Morality
E.none of the above
Question 7: Social psychologists French and Raven have differentiated among five types of power bases individuals can have based on which aspect?
A.status in the organization
B.level of seniority
C.relationship to others in the organization
D.all of the above
E.none of the above
Question 8: Power that is formally assigned to an individual, such as through a title or position, is called __________ power.
A.legitimate
B.reward
C.coercive
D.referent
E.expert
Question 9: Power that is obtained in a way characterized by the following response is called __________ power: "I'm going to do what that person says because I want to get a bonus and get promoted!"
A.legitimate
B.reward
C.coercive
D.referent
E.expert
Question 10: Power obtained by enforcing punishments is called _____________ power.
A.legitimate
B.reward
C.coercive
D.referent
E.expert
Question 11: Power obtained because people want to be like you is called _____________ power.
A.legitimate
B.reward
C.coercive
D.referent
E.expert
Question 12: Power obtained by being a source of knowledge or skills is called _____________ power.
A.legitimate
B.reward
C.coercive
D.referent
E.expert
Question 13: A(n) ______________ leadership style refers to demanding blind submission to someone in authority.
A.authoritarian
B.horizontal
C.referent
D.all of the above
E.none of the above
Question 14: Proponents of "Theory X" of management subscribe to the belief that employees are inherently:
A.lazy
B.creative
C.self-directed
D.respected
E.none of the above
Question 15: Proponents of "Theory Y" of management subscribe to the belief that employees are inherently:
A.lazy
B.bored
C.self-directed
D.tired
E.none of the above
Question 16: Research indicates which of the following types of management systems is associated with higher levels of employee productivity, loyalty, and motivation, all of which contributed to higher profits?
A.Theory X
B.participative
C.authoritarian
D.hierarchical
E.none of the above
Question 17: The leadership style known as delegating is typically most useful when an employee possesses which of the following characteristics?
A.high competence and high commitment
B.moderate to high competence and variable commitment
C.low or some competence and low commitment
D.low competence and high commitment
E.none of the above
Question 18: According to research on ethical leadership, which of the following characteristics is/are associated with a manager's reputation for being an ethical leader?
A.being a moral person and moral manager
B.being a good person and a kind person
C.being an authoritarian but fair manager
D.all of the above
E.none of the above
Question 19: The term _____________ refers to "the demonstration of normatively appropriate conduct through personal actions and interpersonal relationships, and the promotion of such conduct to followers through two-way communication, reinforcement, and decision making."
A.moral person
B.moral manager
C.ethical leadership
D.horizontal leadership
E.none of the above
Question 20: Ethical leadership has been shown to be associated with which of the following?
A.employee disengagement
B.employee commitment
C.employee misconduct
D.employee expenses
E.none of the above
Question 21: Employee ____________ is an emotional bond or attachment an employee has to the work task, organization and its members.
A.morality
B.motivation
C.engagement
D.empowerment
E.none of the above
Question 22: Among the most important features employees want in a job are all but which of the following?
A.job security
B.benefits
C.compensation
D.opportunities to use skills
E.none of the above
Question 23: Developmental psychologist Abraham Maslow differentiated five categories of _______ that every individual has.
A.management styles
B.morals
C.virtues
D.needs
E.hierarchies
Question 24: Individuals typically prioritize __________ over social needs, according to Maslow's hierarchy.
A.self-actualization
B.physiological
C.self-esteem
D.all of the above
E.none of the above
Question 25: Individuals typically prioritize __________ over self-actualization needs, according to Maslow's hierarchy.
A.physiological
B.self-esteem
C.safety
D.all of the above
E.none of the above
Question 26: The work of which theorist complements Maslow's hierarchy of needs, emphasizing the importance of employees experiencing a need for affiliation and achievement, and adds the element of a need for power or authority?
A.Jeffrey Skilling
B.David McClelland
C.Abraham Maslow
D.Frederick Herzberg
E.none of the above
Question 27: Which of the following behaviors is/are associated with employee perceptions of organizational injustice?
A.deviant and retaliatory behaviors from employees
B.de-motivation
C.disengagement
D.all of the above
E.none of the above
Question 28: Frederick Herzberg's work exploring employee motivation suggests that job satisfaction can be described in which of the following ways?
A.linear, in that the presence of some factors results in satisfaction and their lack results in dissatisfaction
B.factors contributing to satisfaction are separate and distinct from those contributing to dissatisfaction
C.motivation factors and hygiene factors contribute equally to good working environments
D.all of the above
E.none of the above
Question 29: Job satisfaction factors, called _____________, are related to what people do at work.
A.motivation factors
B.hygiene factors
C.Maslow's factors
D.Herzberg's factors
E.none of the above
Question 30: Job dissatisfaction factors, called _____________, are related to a bad working environment.
A.motivation factors
B.hygiene factors
C.Maslow's factors
D.Herzberg's factors
E.none of the above
Question 31: Which of the following is not among the factors impacting job satisfaction?
A.achievement
B.recognition
C.base wage or salary
D.growth
E.none of the above
Question 32: Which of the following is not among the factors impacting job dissatisfaction?
A.quality of supervision
B.relationship with boss
C.the work itself
D.relationship with peers
E.none of the above
Question 33: Many managers falsely continue to assume that the best way to motivate employees is through _____________ and the threat of disciplinary action.
A.job enrichment
B.recognition
C.achievement
D.financial rewards
E.none of the above
Question 34: High levels of employee performance and satisfaction, according to Daniel Pink, result from employees driven to meet basic needs including ___________ (self-direction), mastery (continually learning and creating new things), and purpose (work is a personal cause or mission).
A.autonomy
B.hierarchy
C.authority
D.responsibility
E.none of the above
Question 35: The most essential moral value, ____________, is positively associated with employee engagement and occurs when employees perceive fairness in decisions associated with organizational policies, procedures and outcomes.
A.honesty
B.justice
C.patience
D.compassion
E.none of the above
Question 36: Scholars distinguish among four forms of organizational justice: procedural, informational, interactional and ___________ justice.
A.fair
B.engaged
C.distributive
D.autonomous
E.none of the above
Question 37: ___________ justice is associated with fair decision-making processes.
A.procedural
B.informational
C.interactional
D.distributive
E.none of theabove
Question 38: ___________ justice is associated with fair treatment of employees.
A.procedural
B.informational
C.interactional
D.distributive
E.none of the above
Question 39: ___________ justice is associated with the way information is conveyed.
A.procedural
B.informational
C.interactional
D.distributive
E.none of the above
Question 40: ___________ justice is associated with the way outcomes are allocated.
A.procedural
B.informational
C.interactional
D.distributive
E.none of the above