The manager of a Pizzeria is concerned about the efficiency of its business process. As described by the manager, there are six steps in the process.
When an order is received, the pizza is assembled. Then, it has to spend seven minutes in the oven, cut and garnish, place in a box, and delivered to the customer.
The oven can handle up to seven pizzas at a time, and the delivery person can handle up to ten pizzas in each trip. Following are the expected time and resource allocation of each process step.
a) Graph the process.
b) What is the fastest a rush order (one pizza) can go through the process?
c) Working 12 hours a day, what is the daily capacity of the process?
d) What is the labor content of a unit?
e) During the day, what is the average labor utilization of the resources?
|
Step
|
Resource
|
Expected Time (minutes)
|
|
Answering the phone
|
Ana
|
3
|
|
Taking the order
|
Ana
|
1.5
|
|
Assembling the pizza
|
Manuel and Carlos
|
1
|
|
Baking the pizza
|
Oven
|
7
|
|
Cut, garnish, and placing the pizza in a box
|
Manuel and Carlos
|
2
|
|
Delivering
|
José and María
|
30
|