Assignment:
Employee management and human resource management in the company are critical strategic components in a successful business management process (Armstrong and Michael, 2006). Human capital management, the ability to manage the human resources of the company effectively and efficiently will establish the quality of human contribution towards company's goal attainment (Collings, D. G., & Wood, G., 2009). The process of fitting the human resources and need in the company will also be very critical for business. Therefore for a company such as Wells Fargo and Company to thrive in its banking business, it must have quality human resources so as to participate productively in the banking industry (Laura J. k and Katherine, C., 2016).
Needs Assessment
Needs assessment involve the human resource function of a company where it tries to identify the gap or deficiency that exists within its human resource structure (Altschuld, et al., 2010).It's the process of trying to improve the employee contribution towards the business functions through identifying the actual human resource required and obtaining the necessary human resource or improving the available human resource available to suit that particular requirement. The employee needs assessment needs at Wells Fargo and Company is as follows.
Employee Functions
The employee services at Wells Fargo and Company includes the general departments within the company. The public departments within the company include the finance and accounting, business development, marketing, human resource management, customer service and system engineering. The finance and accounting focus is the financial management and reporting at Wells Fargo. The business development sector oversees research and developmental activities at the bank. The marketing division of Wells Fargo aims at marketing the products which improve sales within the organization. The Human Resource department of Wells Fargo entails staffing the corporation, insurance needs of employees, and other human resource functions. The customer service department focal points include customer issues at the enterprise. Systems Engineering department focuses on the digital system management of the business's operations.
Training Needs
The training requirements at Wells Fargo Company are currently revolving around the technical and computerized approach of doing business. The training requirements go further to touch on how to manage the electronicmethod of doing the banking industry being aware of the high risks involved with digital operations such as fraud, systems hackings, viral computer attacks, etc.
Employment Opportunities
The employment opportunities at Wells Fargo Company based on the employee functions listed above i.e. the job requirements based on the knowledge, skills, and expertise at the particular job role. The job's requirements for Wells Fargo Currently categorized as tellers, personal Bankers, phone Bankers and Mortgage Consultant.
Employment Needs
Employment needs at Wells Fargo and Company entail the employees' requirements, and expectations from the company e.g. regarding skill development, position development, compensation, etc. The employment needs at Wells Fargo and company are currently majoring on promotional requirements by the employees.
Job Description
Teller
Bank Tellers at Wells Fargo and Company carries out the general banking activities of managing deposit and withdrawal operations of the bank.Tellers at Wells Fargo and Company are expected to possess the following knowledge and skills
• Basic Accounting, Cash counting, and Cash recording.
• Communication and Listening Skills.
• Computer Skills.
• Customer Service Skills.
• Excel at multi-tasking knowledge and expertise.
The Job Functions of a Teller at Wells Fargo and Company include the below:
• Processing transactions for clients to assist them to manage their investments
• Formulating plans to make financial services more convenient for clients
• Directing customers to Bankers or other Wells Fargo partners.
• Debiting and crediting customers'accounts.
• Carrying out account reconciliations
Personal Banker
Personal banking at Wells Fargo and company referred to as consumer banking. This job function entails offering banking products and services to the customers. It involves personal goods and services to the customers. Personal Bankers at Wells Fargo and Company are expected to possess the following knowledge and skills or possess knowledge and skills in the below areas:
• Communication and Listening Skills
• Computer Skills using various systems.
• Customer Service Skills.
• Accounting and finance knowledge and expertise.
• Accounts management.
• Pension Schemes
• Insurance
• Credit Management
• Taxation
The job functions of a personal banker at Wells Fargo and Company
• Provide expert service to customers in the following areas: credit issuance and management, account management and creating awareness on customized banking products and services.
• Providing customized financial products and services to help customers meet their specific financial needs such as on mortgages, insurance, and retirement benefit schemes