1. The basis of is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.
A. quality circles B. TQM C. MRP D. ORR
2.The goal of a HT system is
A. creating the firm's product in the least amount of time
B. improving the firm's profitability
C. creating an appropriate strategic plan
D. developing best practices for quality improvement
3.A particularly complex project's conversion activities might best be monitored with a
A. PDCA cycle B. PERT network C. Gantt chart D. load chart
4.The Widget Company may base its decision of where to locate its facilities on
A. the availability of labor B. the cost of energy C. how close to customers they need to be D. all of the above
5. Common causes of ongoing variances that operations management should correct include which of the following?
A. scheduling errors B. inaccurate documentation C. weak designs D. all of the above
6. In the , the firm begins with an assessment of whether they will lose or gain a competitive advantage by outsourcing the product or some aspect of its production.
A. strategic planning process B. make-buy analysis C. conversion process D. output process
7. Which of the following is not a stage of operations management?
A. acquiring inputs B. controlling the conversion processes C. planning the strategy of the organization D. delivering the output
8.The source of standards for defining quality today is the
A. customer B. operations department C. strategic planning team D. internal standards set
9. Which tool for monitoring the conversion process is a visual sequence of the process steps?
A. Gantt chart B. PDCA cycle C. Deming wheel D. PERT chart
10. Given the size of the product, an aircraft manufacturer would be most likely to use a layout.
A. product B. process C. fixed-position D. facilities
11. The assembly line at the BMW factory in Regensburg, Germany, that can accommodate several different models of the car simultaneously is an example of
A. a fixed-position layout B. flexible manufacturing C. statistical process control D. MRP
12. An information technology form of quality management is
A. MRP B. JIT C. ERP D. TQM
13. Releasing orders so that the work is evenly distributed is referred to as
A. partial productivity B. ORR C. load leveling D. customer fulfillment
14. Which of the following is not a method of managing quality?
A. process reengineering B. kaizen C. just-in-time D. MRP
15. When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using
A. fixed-interval reordering B. a conversion process C. MRP D. fixed-point reordering
16. Which of the following is not an appropriate tool for determining an efficient sequence and monitoring for activities in the conversion process?
A. PERT network B. Gantt chart C. Deming wheel D. Load chart
17. When self-managed teams are used in flexible manufacturing
A. team members learn all the tasks in the production process
B. team members schedule work and hire new staff
C. productivity and efficiency typically increase
D. all of the above
18. ultimately decide what constitutes quality through
A. Customers; purchasing decisions
B. Managers; operations decisions
C. Employees; quality circles
D. Managers; company and employee goals
19. The employee and equipment stay in one workstation as the product moves through the system in a layout.
A. product B. process C. fixed-position D. facilities
20. Feedforward control is used to ensure
A. control takes place as the work is being carried out
B. corrections are made after the process has been completed
C. problems are prevented before they occur
D. quality standards are met