The buffalo machine works of boulder colorado was


The Buffalo Machine Works of Boulder, Colorado, was evaluating its cost structure relating to quality cost. In the prior year, the company had lost $500,000 in warranty and waste. They didn't have good numbers for reward costs. The prior year, they had spent $100,000 training employees in quality tools $200,000 for quality assurance personnel. Inspection costs were 2% of sales of $50 million. Evaluate these costs and recommend what actions should be taken to upper management. (Hint: The average company loses about 20% of sales due to poor quality.)

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