Hiding the Truth?
No one is going to publish their ugliest picture on their Facebook page, but how far should you go to create a positive impression? If your hips and legs are not your best features, is it unethical to stand behind your sexy car in your photo? If you've been to one event with someone very popular in your crowd, is it unethical to publish photos that imply you meet as an everyday occurrence?
Surely there is no obligation to publish pictures of yourself at boring events with unpopular people just to balance the scale for those photos in which you appear unrealistically attractive and overly popular. As long as all of this occurs on a Facebook or MySpace account that you use for personal relationships, well, what goes around comes around. But consider social networking in the business arena.
a. Suppose that a river rafting company starts a group on a social networking site for promoting rafting trips. Graham, a 15-year-old high school student who wants to be more grownup than he is, posts a picture of a handsome 22-year-old male as a picture of himself.
He also writes witty and clever comments on the site photos and claims to play the guitar and be an accomplished masseuse. Are his actions unethical? Suppose someone decided to go on the rafting trip, in part because of Graham's postings, and was disappointed with the truth about Graham. Would the rafting company have any responsibility to refund that person's fees?
b. Suppose you own and manage the rafting company. Is it unethical for you to encourage your employees to write positive reviews about your company? Does your assessment change if you ask your employees to use an email address other than the one they have at work?
c. Again, suppose you own and manage the rafting company and that you pay your employees a bonus for every client they bring to a rafting trip. Without specifying any particular technique, you encourage your employees to be creative in how they obtain clients. One employee invites his MySpace friends to a party at which he shows photos of prior rafting trips.
On the way to the party, one of the friends has an automobile accident and dies. His spouse sues your company. Should your company be held accountable? Does it matter if you knew about the presentation? Would it matter if you had not encouraged your employees to be creative?
d. Suppose your rafting company has a Web site for customer reviews. In spite of your best efforts at camp cleanliness, on one trip (out of dozens) your staff accidentally served contaminated food and everyone became ill with food-poisoning. One of those clients from that trip writes a poor review because of that experience. Is it ethical for you to delete that review from your site?
e. Assume you have a professor who has written a popular textbook. You are upset with the grade you received in his class, so you write a scandalously poor review of that professor's book on Amazon.com. Are your actions ethical?
f. Instead of owner, suppose you were at one time employed by this rafting company and you were, undeservedly you think, terminated. To get even, you use Facebook to spread rumors to your friends (many of whom are river guides) about the safety of the company's trips. Are your actions unethical? Are they illegal? Do you see any ethical distinctions between this situation and that in item d?
g. Again, suppose that you were at one time employed by the rafting company and were undeservedly terminated. You notice that the company's owner does not have a Facebook account, so you create one for her.
You've known her for many years and have dozens of photos of her, some of which were taken at parties and are unflattering and revealing. You post those photos along with critical comments that she made about clients or employees.
Most of the comments were made when she was tired or frustrated, and they are hurtful, but because of her wit, also humorous. You send friend invitations to people whom she knows, many of whom are the target of her biting and critical remarks. Are your actions unethical?
Discussion Questions
1. Read the situations in items a through g and answer the questions contained in each.
2. Based on your answers in question 1, formulate ethical principles for creating or using social networks for business purposes.
3. Based on your answers in question 1, formulate ethical principles for creating or using User-Generated Content for business purposes.
4. Summarize the risks that a business assumes when it chooses to sponsor User-Generated Content.
5. Summarize the risks that a business assumes when it uses social networks for business purposes.