Question 1: A personality clash refers to the fact that sometimes people:
-basically dislike each other.
-are violent on the job.
-have different goals.
-are too much alike.
Question 2: An example of a cultural blooper would be for an American to:
- pressure an Asian job applicant to brag about personal accomplishments.
- deemphasize organizational rank when conducting business in Scandinavia.
-upon first contact, address a French executive by title and last name.
-give a small gift to a Japanese business associate.
Question 3: Linda Yang, a labor relations specialist, wants each side to leave the negotiating table well satisfied. Yang is best advised to use which style of conflict management?
- competitive
- collaborative
-accommodative
-sharing
Question 4: In quid pro quo sexual harassment, the harassed person:
-is intimidated with sexually-toned language.
-loses out because of refusal to grant a sexual favor.
-receives favorable treatment because of refusal to grant a sexual favor.
-gets even with harasser by harassing him or her.
Question 5: The method of identifying the true source of conflict and resolving it systematically is called:
-framing the outcome in positive terms.
-disarming the opposition.
-confrontation and problem solving.
-beginning with a plausible offer, but allow room for negotiation.
Question 6: Sam and Muriel argue over who gets to use the new wireless laptop computer. Their conflict is best classified as:
-differences in goals.
-personal differences.
-competition over limited resources.
-conflict-prone job duties.
Question 7: A manager who says to a group member, "Are you going to be stupid for the rest of your life?" is most likely engaging in:
-competition over limited resources.
-win-win conflict resolution.
-negotiating.
-bullying.
Question 8: A person with high cultural sensitivity is likely to:
-regard people from different cultures as pretty much the same.
-be too sensitive to criticism from people from different cultures.
-recognize nuances in customs among cultures.
-overlook nuances in customs among cultures.
Question 9: People with high cultural intelligence are able to:
-learn foreign languages quickly.
-observe subtle cues about how to act in another culture.
-quickly pick up facts about a different culture.
-get through airport customs inspection without arousing suspicion.
Question 10: The diversity umbrella is supposed to include:
-men as well as women.
-everybody in an organization.
-all members of the work force except top management.
-members of all groups who have been discriminated against in the past.