Problem:
A response regarding strategic quality management in the fictional company below. Up to two references can be used, but must be properly cited.
Topic: An analysis of a process improvement plan that the organization currently uses. Examples of the tools and techniques used to measure quality and customer satisfaction within your selected organization.
Here is the info:
Riordan Manufacturing, Inc, a worldwide leader in plastic injection molding. As a plastics manufacturer Riordan Manufacturing, Inc. employs 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. The Mission of Riordan Manufacturing is to be a solution provider for its customers and not part of its customers' challenges. The company desires to establish and maintain long-term client relationships by maintaining rigorous quality controls, innovative solutions, a responsible business attitude and reasonable pricing. Riordan Manufacturing has a four-fold vision that places strong emphasis on its focus, customer relationships, employees, and the future of the organization.