Question 1. Give one example of service recovery.
Question 2. Give one example of service guarantee.
Question 3. What is "poke-yoke"? Give one example.
Question 4. What is 5S framework? Give one example of each "S."
Question 5. What are 7 basic types of wastes (mudas) in any process? Give example of each muda.
Question 6. What are five steps (elements) of Lean Thinking as per the textbook?
Question 7. You are a small manufacturing job-order workshop. You have found that your accident rate trend is increasing in recent months. How will you use a Kaizen event/approach to reduce accident rate?
Question 8. What is "moment of truth"? Give one example.
Question 9. What are two factors (consequences) that result from a service that is "high contact"?
Question 10. State two reasons Just-in-time (JIT) requires employee involvement. Explain why.
Question 11. State two reasons JIT implementation improves quality. Why?
Question 12. What are two risks in JIT implementation?
Question 13. What is a "non-value-adding" activity? Give one example.
Question 14. Is continuous improvement (incremental improvement) same as BPR? Why or why not?
Question 15. copy machine was observed for 1200 hours. It had a downtime of 90 hours during this period. What is its Availability?