Assessment 1
Your task: Answer the following questions. Each question must be completed.
Question 1 List 5 business events that would require you to recruit new staff:
Question 2 What is the primary factor in determining staffing needs?
Question 3 Why should you regularly discuss workload considerations with your staff?
Question 4 List 3 pieces of information you may need to supply to management when making a written submission for
approval of a new position.
Question 5 List 6 pieces of information a job description should contain.
Question 6 Why is customer service attitude and experience an important part of the selection criteria for TH&E
positions?
Question 7 How do well written selection criteria help the selection process?
Question 8 When advertising for staff, there are several legal matters that you must be aware of. List at least 5:
Question 9 How can an application form help you process applications more quickly?
Question 10 Describe the process of ‘shortlisting' or ‘culling'.
Question 11 List 2 pieces of information you should include in a rejection letter:
Question 12 List 3 examples of ‘special arrangements' you may need to make when preparing for interviews:
Question 13 How can you comply with privacy laws when storing applications?
Question 14 During interview, how does keeping a written record of the candidate's suitability according to the selection
criteria assist you in complying with EEO legislation?
Question 15 List 3 checks you may do as part of the selection process.
Question 16 List 3 testing methods you may use to determine if the applicant has the right attitude and aptitude for the
position.
Question 17 List 3 departments you may need to contact to help get everything set up for the new position.
Question 18 What is the purpose of a ‘letter of appointment'? What is it often accompanied with?
Question 19 What should be created for a new employee to record the employment process? List 4 things it should
contain.
Question 20 List the essential key aspects your induction program should cover.
Question 21 Businesses are required to record proof that workplace health and safety information was communicated
clearly. What are some ways to achieve this?
Question 22 How does designating a colleague to assist a new employee during the induction process help them?
Question 23 Face-to-face interviews are one type of interview. Name 2 others.
Question 24 Under what circumstances would it be necessary to readvertise the position and start the process again?
Question 25 What do some employers (who require a close team environment) do to ensure the candidate will fit into
the team?
Question 26 How could you adjust your interview technique to accommodate a candidate who speaks little English or
has speech difficulties?
Question 27 What are your obligations under Anti-discrimination law in treatment of a candidate with special needs?
Question 28 For your industry sector and/or department, list 3 effective ways of advertising positions.
Question 29 What is the advantage of using a recruitment agency instead of managing the recruitment process yourself?
Question 30 Describe the conditions of the award the staff in your department area paid under for the following
terms of engagement:
Question 31 Name 3 advantages of a panel interview over a one-on-one interview.
Assessment 2
Your task:
PART A - Planning the recruitment and selection process
Following a restructure of the Food and Beverage services provided by the Imagine Hotel, an audit has identified that there is a shortage of staff to deliver the quality of service expected from an operation at this level. As a result, in your position as the Human Resources Manager, you are required to recruit, select and induct staff for three additional new food and beverage positions, and a volunteer to support events and seminar. The recruitment needs to include consultation with relevant colleagues like the Food and Beverage Manager, the Head Chef, the Events manager and the Hotel Manager. You have already obtained approval for recruitment as per your organisational recruitment policies from the head office in relation to these positions.
The 4 positions are as follows:
a. Chef de Partie Room Service Kitchen, 11.00pm - 7.30am night shift (full-time position)
b. Room Service Attendant, breakfast shift (casual position 2 days per weekend)
c. Restaurant Manager, breakfast shift (part-time position 20 hours per week)
d. Volunteer, event and seminar support (Thursday and Friday 10 hours per week)
In order to get recruitment processes organised you are required to develop the following documentation and processes:
1. Establish the job descriptions for each position based on feedback from colleagues in each department, and develop a set of selection criteria for each position which must include expected levels of experience and the customer service attitude required to work at Ocean Breeze. To assist you in creating job descriptions you may use the following links as a reference for positions a-c :
2. Design the advertisements to attract the appropriate candidates for each of the above jobs. Include selection criteria in the advertisements in order to narrow the field of applicants. Provide 3 options you could use to advertise these positions for maximum reach, and include a basic overview of approximate costs.
3. Write a detailed account of how you will process applications as per your organisational policy; review applications against the criteria; and choose people to progress to an interview. Which types of background checks might you undertake in general and what would these require?
4. Outline the procedures you will put in place to inform successful candidates and arrange for their attendance at interview, including accommodating potential special needs. Provide a sample letter you would send to unsuccessful applicants.
5. Develop a set of interview questions for each position (at least five questions) based on the selection criteria and desired customer service expectations. Explain how these must be administered to ensure fairness, and meet EEO requirements including the provisions for people with special needs.
6. Outline the process of selecting and organising an interview panel. Include the instructions and basic documentation you will provide for each panel member so they can evaluate candidate responses to each question you have developed in Question 5 (do this for each position).
7. You and the panel have interviewed all selected candidates and narrowed the selection to 2 candidates per position. Explain the process to make the final selection for each position. What needs to occur following the interviews if neither candidate meets the criteria desired for the job? Which legal aspects must be considered? What is the importance of merit in this process?
8. You and the panel have agreed on the final candidate for each position and need to make an employment offer to each candidate. What would this involve and which aspects must be considered in terms of budget and awards? Design and attach a template for a letter of appointment, and use this to write one letter to any of the applicants with all details for remuneration based on the current awards, conditions etc.
9. Provide an overview of the legal obligations for all documents required as part of recruitment processes. Which information needs to be filed?
PART B - Planning and organising a induction program
Develop the induction program for the 4 new employees detailed in Part A. Please use all the relevant information as necessary from PART A (planning document) as necessary. The following documentations needs to be included:
1. The Induction program needs to include provisions to introduce the employees to the business, their colleagues, their job. The induction needs to be structured logically, from general information covering information about the business, its practices and its culture to specific information about the employees' different jobs.
2. The orientation should be designed featuring a brief agenda which outlines the activities that will be undertaken, who will be conducting these activities, where these will happen and timeframes for each activity of the induction program. Additional information could include the provision for handouts relating to industrial relations, unions, contacts, etc.
Assessment 3
Your task:
PART A - Planning the recruitment and selection process
This assessment consists of 1 interview with at least 2 job candidates for the position descriptions you have developed in Assessment 2, Part A as instructed below. Your trainer will observe you during the interviews.
of the following - 1 or 2 plus 3 and 4:
1. 0 Chef de Partie Room Service Kitchen, 11.00pm - 7.30am night shift (full-time position)
Or
2. 0 Restaurant Manager, breakfast shift (part-time position 20 hours per week)
And
3. 0 Room Service Attendant, breakfast shift (casual position 2 days per weekend)
And
4. 0 Volunteer, event and seminar support (Thursday and Friday 10 hours per week)
Role Play - Administer recruitment process and select staff
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Chef de Partie Room Service Kitchen, 11.00pm - 7.30am night shift (full-time position)
Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A
OR
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Room Service Attendant, breakfast shift (casual position 2 days per weekend)
Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A
And
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Restaurant Manager, breakfast shift (part-time position 20 hours per week)
Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A
And
Interview (2x4 mins) + Revision and Final Decision (3 mins)
Volunteer, event and seminar support (Thursday and Friday 10 hours per week)
Ask the relevant interview questions that you have prepared for this position based on your selection criteria and job description that you have prepared in PART A
1. For the purpose of this role play you need to select 2 students to join you on the interview panel.
2. Use the relevant set of interview questions you have developed for the specific position (Assessment 2, Question 4) to be interviewed and brief your panel members on the requirements for interview processes, selection criteria and desired customer service attributes which are sought from candidates.
3. Provide the criteria sheet for each set of interview questions (Assessment 2, Question 5) which allows each panel member to evaluate the responses from candidates during the interview.
4. Clearly brief each panel member on the legal aspects of EEO legislation and the emphasis on making decisions on merit.
5. Select 4 colleagues from your class or workplace as potential job candidates.
6. Provide each job candidate with the selection criteria and job description for each interview they participate in.
7. Conduct the interviews using the developed questions for each applicant.
8. Review the interview process with the panel and summarise the results from each candidate.
9. Discuss the final decision and explain how this was agreed on.
10. Provide feedback to each candidate and make the employment offer to the successful candidate.
11. Record the outcome.
12. Attach all documentations from interviews to this assessment.
Attachment:- Hospitality Management.rar