Service Quality and Operational Improvement- easyJet:
Description:
This work is my re-assessment work, the first attempt didn’t achieve the pass standard. There are two comments by the two markers, I would like to ask for the paper to reach the standard that are mentioned in the feedback. Moreover, I would like to have a page of executive summary. The first comment is “Need a clearer statement of the hypothesis (which seems to be about how low Lean Thinking can be applied to improve service quality and operational efficiency at eassyJet); and for all the sources to be stated. If there two main deficiencies of the report are addressed, this assignment can achieve the Pass standard” The second commend is” Your project which is looking at an interesting area relevant to quality suffers from having a substantial number of statements which are not supported by academic references. It therefore ends up being very descriptive rather than analytical and could be improved considerable if you addressed this. It comes across as if you have not used your literature as active as you could and has relied uncritically on company information ”