Selection of Operations in an Organisation
In any organisation there will be very many operations which could be studied; this step of the procedure addresses the question - which of these operations should be studied? In answering it, priority would be given to operations which fall in one or more of the following categories:
1. Safety or health risk to customers or staff
2. Bottleneck, limiting output
3. Excessive queuing of customers
4. Excessive materials inventory
5. High level of non-conformance
6. Complaints from operators
7. New products or processes
8. Variability of performance against standard time.