1. Documents that focus on what people need to learn, do, or decide are:
A. business-centered.
B. organization-centered.
C. culture-centered.
D. reader-centered.
2. When others offer an opposing view, try to:
A. see the issue their way.
B. rephrase their position in your own words.
C. explore possible compromises they might accept.
D. reach agreement on what to do next.
3. Semi-technical audiences consist of:
A. informed persons as well as experts.
B. informed persons who are not experts.
C. laypersons.
D. laypersons and informed persons.
4. Reworking findings to make them more useful or appealing:
A. is not misleading.
B. carries no consequences for any party involved.
C. is unethical.
D. is a clever way to promote the company’s interests.
5. When trying to make sense of information, people should never:
A. determine which information is relevant.
B. ask with whom the information should be shared.
C. let the data speak for itself.
D. verify the accuracy of the source.