Problem:
Your busy dental practice converted to an electronic dental record system about 6 months ago. You are struggling with the delays in dental insurance claims payments and denials, as well as complaints from patients that their statements contain misspellings and other data errors. This appears to be because information entered into the system in the treatment rooms is not being entered accurately. After talking with the doctor, his response is "at least everyone is entering something" and feels that staff are too stressed from the conversion to ask them with a better job at this time.
How might you address and resolve these issues without creating any additional stress?