Write an essay answering all of the questions. The essay should be in APA format (i.e. cover page, in-text citations, references page....etc.). You need at least two source (the book counts!), and make sure to provide correct in-text citations when necessary. Essays should be at least two pages in length:
Suppose you are a salesperson at CBI. CBI's sales forecasting system predicts that your quarterly sales will be substantially under quota. You call your best customers to increase sales, but no one n wring to buy more.
Your boss says that it has been a bad quarter for all of the salespeople. It's so bad in fact that the vice president of sales has authorized a 20 percent discount on new orders. The only stipulation 6 that customers must take delivery prior to the end of the quarter so that accounting can book the order. 'Start dialing for dollars,' she says. and get what you can. Be creative.'
Using Cars CRM system, you identify your top customers and present the discount offer to them. The first customer balks at increasing her inventory "I lust don't think we can sell that much' 'Well; you respond, 'how about if we agree to take back any inventory you don't sell next quarter?" (By doing this, you increase your current sales and commission, and you also help your company make its quarterly sales protections The additional product is likely to be returned next quarter, but you think, 'Hey, that's then, and this is now "I
"OK." she says. but I want you to stipulate the return option on the purchase order '
You know that you cannot write that on the purchase order because accounting won't book all of the order if you do. So you tell her that you'll send her an email with that stipulation. She increases her order, and accounting books the Kit amount.
With another customer, you try a second strategy. Instead of offering the discount, you offer the product at full price, but agree to pay a 20 percent credit in the next quarter. That way you can book the full price now. You pitch this offer as follows: "Our marketing department analyzed past sales using our fancy new computer system, and we know that increasing advertising will cause additional sales. So, if you order more product now, next quarter we'll give you 20 percent of the order back to pay for advertising.
In truth, you doubt the customer will spend the money on advertising, instead, they'll just take the credit and sin on a bigger inventory. That will kill your sales to it next quarter, but you'll solve that problem then.
Even with these additional orders, you're still under quota. In desperation, you decide to sell product to a fictitious company that you say is owned by your brother-in-law. You set up a new account, and when accounting calls your brother-in-law for a credit check, he cooperates with your scheme. You then sell $40,000 of product to the fictitious company and shy the product to your brother-in-law's garage. Accounting books the revenue in the quarter, and you have finally made quota. A week into the next quarter, your brother-in-law returns the merchandise.
Meanwhile, unknown to you, CBI's SAP system is scheduling bike assemblies The assembly schedule reflects the sales from your activities (and those of the other sales-people) and finds a sharp increase in product demand Accordingly it generates a schedule that calls for substantial assembly increases and schedules workers for the assemblies The production system, in turn, schedules the material requirements with the inventory application, which increases raw materials purchases to meet the increased production schedule.
DISCUSSION QUESTIONS -
1. Considering the email you write that agrees to take the product back:
a. Is your action ethical according to the categorical imperative (page 20) perspective?
b. Is your action ethical according to the utilitarianism perspective (page 40)?
c. If that email comes to light later; what do you think your boss will say?
2. Regarding your offer of the "advertising" discount:
a. Is your action ethical according to the categorical imperative perspective?
b. Is your action ethical according to the utilitarianism perspective?
c. What effect does that discount have on your company's balance sheet?
3. Regarding your shipping to the fictitious company:
a. Is your action ethical according to the categorical imperative perspective?
b. Is your action ethical according to the utilitarianism perspective?
c. Is your action legal?
4. Describe the effect of your activities on next quarter's inventories.
5. Setting aside ethical and legal issues, would you say the ERP system is more a help or a hindrance in this example?