Editing, Management customer service
Task 1: Pass
1.1 Pass: Discussed the reasons for making customer service policy. Good use of example of Radisson Blu hotel. Benefits of customer service policy are discussed appropriately. Overall, met the assessment criteria. Well done!
An in-depth discussion
Task 2: Pass
2.1 Pass: Evaluated different communication methods and how these are used to best effect. Well done! Advantages, disadvantages for each method and how these methods are used to best effect could have been analysed to achieve huigher grades.
Task 3: PASS
3.1 Pass: Assessed sources of information on customer requirements and satisfaction levels. Questionnaires are prepared as source of research to gather information about customer satisfaction and requirements. Well done! it could more scoring if you would
Task 4: REFERRED
4.1 pass: You delivered a customer service in a business or service environment. You played a role of manager and delivered a customer services by explaining types of customers. Well done! Met the assessment criteria.
To achieve M2: In recommending areas