QUESTION 1
(a) Using examples explain why people need to communicate in business.
(b) Briefly outline the five main attributes of a successful business communicator.
(c) The process of communication must have a feedback mechanism. Describe, and explain this concept and distinguish between positive and negative feedback.
QUESTION 2
The key to successful interviews in business is the planning and preparation beforehand.
(i) Explain the planning/preparation involved for a successful interview.
(ii) Outline the different types of interview related to business contexts.