Assessment: Business Process Development Plan
- Part A: Business Process Analytical Plan: "As-Is & To-Be" mapping.
- Part B: Business Process Improvement Report: "Should-Be" mapping & Performance evaluation
Learning Outcomes
1. Critically analyse the role of management information systems in sustaining successful organisations.
2. Critically evaluate approaches to business process management and systems, their associated risks and implementation processes.
3. Establish and justify governance processes for business process management change to ensure that all stakeholders are considered in technology change decisions
Instructions:
In this assessment, the students will begin with identifying a process case in a professional working environment. The case can be from an organisation or a project the students participated in before.
This assessment contains TWO parts. To prepare for this assessment:
- Review Modules 1, 2 and 3 for Part A; Module 4 and 5 for Part B;
- Identify a case from any industrial sector (production or service industry) you experienced.
Part A: Business Process Analytical Plan
Choose a realistic and detailed organisation or project, and analyse the Business Process Management (BPM) methods and techniques taught in the first three modules. Students are required to work on a process analytical plan (including As-Is and To-Be process mapping). In your analysis, consider and include the following:
- Critically analyse the role of business process management in your chosen case study
- Critically evaluate approaches to business process management and systems, their associated risked and implementation processes
Output:
The Business process analytical plan contains:
- Business or project process briefing
- Case based business or project process mappings (As-Is and To-Be)
- Critical analysis on two mappings where are applicable: Good Bad and Ugly; Costs and Benefits; Advantages and Disadvantages; Feasibility and Sensitivity etc.
Part B: Business Process Improvement Report
In continuum of Part A, students are required to compile a performance evaluation report, to demonstrate their understanding and knowledge developed from Module 4 and 5, by applying tools and techniques introduced in class activities and personal researches. The students should clarify the business or project constraints and assumptions to create a scenario, where can be "For" or "Against" the "To-Be" process.
Output:
The Business process improvement report should cover:
- Brief description of the scenario Audit process improvement methods chosen
- Evaluate and suggest whether the "To-Be" can be the "Should Be"
- Establish and justify governance processes for BPM change
- Describe how to better ensure that all stakeholders are considered in both process and technology change.