Problem about the late shipment


Problem: You oversee order shipment in your organization. Disruptions in the supply chain are causing delays. A major customer must be told about this delay, and it is your responsibility to write to this client. When informing her about the late shipment, you should: Question 36 options: Tell her clearly that due to supply disruption her order will be late, but reassure her that she is a valued customer and you are making every effort to expedite her order. Tell her her order will be late, but remind her about how well you have served your organization over the last decade. Only hint that her order might be late to avoid upsetting her. Give her a very detailed account of the supply chain disruptions your organization has recently faced before telling her her order will be late.

 

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