Prepare a case study on providing high quality services in

Question

Prepare a case study on Providing High Quality Services in Air Conditioner Industry by Business Process Management

The problems : 

1. Design a customized business process management framework for collecting primary data from the service department of consumer air conditions in Hong Kong.

2. Identify problems associated with the delivery of services at the service department of consumer air conditions in Hong Kong.

3. Illustrate by applying the framework of Carrier for illustration purpose.

4. Recommend solutions to the problems identified.

Answer 1

Prepare a case study on Providing High Quality Services in Air Conditioner Industry via Business Process Management The issues: 1. Intend a customized business procedure management framework for collecting primary data from the service department of consumer air conditions in Hong Kong. 2. Recognize issues connected through the delivery of services at the service department of consumer air conditions in Hong Kong. 3. Demonstrate via relating the framework of Carrier for illustration purpose. 4. Suggest solutions to the problems identified.