Question 1:
Explain and discuss communication process model and discuss how people reading or hearing the same message can disagree on its meaning.
Question 2:
Answer briefly to any three of the following:
(a) Discuss and describe how effective business communication is linked to personal career success.
(b) Describe the value of non verbal communication.
(c) Outline the phases of listening and the ways of becoming an effective listener.
(d) Outline the three communication challenges which affect the ways in which business people communicate.
(e) Describe and discuss the nature of formal and informal communication channels.
Question 3:
Answer briefly to any three of the following:
(a) Why is it significant to give your reports an effective visual presentation?
(b) What purpose(s) do visual aids serve in business documents?
(c) Why is it significant to link each visual aid to a message?
(d) What are the characteristics of good title?
(e) Describe the advantages of using tables rather than text to present statistical data?
Question 4:
What are the barriers to effective listening? Discuss why these have an impact on communication. You may support your answer by using concrete instances.
Question 5:
Discuss and describe the stages for keeping meeting discussions ‘on track”.
Question 6:
Discuss and describe the phases in conducting a successful employment interview.