Assignment:
1. INTEGRITY VALUE: MODEL & ENSURE ETHICAL BEHAVIOR
• Tell me about a specific time when you had to handle a tough problem that may have challenged your sense of fairness or ethics.
• Tell me about a time when you saw a customer or a colleague behaving in an unethical manner.
Falsification of documents, Violations of confidentiality, inappropriate online activities
• Tell me about a time when someone on your team proposed a course of action that you believed was unethical.
Summary- I usually investigate what constitute to the unethical behavior to ensure that I'm not raising concerns over nothing. I usually consult the employee handbook to determine if what the employee is doing violates the company policy. I will schedule a meeting a meeting with the individual to discuss the matter and in a very tactful way explain why the need to stop. If the employee continue to be unethical regardless the verbal warning, then written correction action plan will be initiated.
1. COMPASSION VALUE: DELIVER VALUE TO CUSTOMERS
• Tell me about a time when you faced the greatest challenge understanding a customer's real needs and recommending an appropriate solution.
• Tell me about a situation that best exemplifies your efforts to encourage a free and open exchange of ideas and information with internal or external customers.
• Tell me about a time you were most effective in building a client's (or customer's) trust in your ability to deliver on expectations.
Summary:
RELATIONSHIP VALUE: LEAD & DEVELOP PEOPLE
• Describe the most effective organization you have ever developed and managed. What did you do to maximize its effectiveness?
• Please give me an example of a time when you were most effective at coaching others to achieve peak performance.
• Describe a time when you have most successfully encouraged and motivated those working under you to stretch beyond what they thought they could do.
4. RELATIONSHIPS VALUE: COMMUNICATE EFFECTIVELY
• Describe a situation when you were able to strengthen a relationship by communicating effectively. What made your communication effective? How did it influence the relationship?
• Describe a situation where you felt you had not communicated well. What led you to believe that you needed to improve? How did you correct the situation?
• Tell us about a time when you had to present complex information to an individual or a group. How did you go about making sure your presentation was well- understood?
5. INNOVATION VALUE: LEAD CHANGE & INNOVATION
• Please describe a time when you developed an innovative strategy to improve or grow your business.
• What is the most radical strategic shift or redirection you have championed in your organization?
• Give me an example of a time when you had to manage dramatic change or shifting responsibilities
6. PERFORMANCE VALUE: DRIVE SOUND, DISCIPLINED DECISIONS
• Tell me about the most complex problem or project you have worked on that required a lot of thought and careful analysis on your part.
• Give me an example of a critical decision you've made under significant time constraints.
• Describe a time when you had to make an important decision for which previous strategies were not relevant and the available information was ambiguous.
7. PERFORMANCE VALUE: DRIVE HIGH-QUALITY EXECUTION
• Tell me about a time when you worked on a project that required a long-term, sustained effort to complete.
• Tell me about a time when you achieved outstanding business results by carefully planning a business strategy and establishing clear objectives, tactics and action steps.
• Sometimes we encounter a situation in which we know something needs to be done but we're not sure exactly what.
• Tell me about the last time you encountered a situation like this.