Planning for the Future at East Coast Bank
Paula Mason is one of three new assistant regional managers of East Coast Bank (ECB). Her position was recently created to provide administrative support and advice for the regional manager in charge of the southwest region, Ian Swartz. In their first meeting as a team, Paula and the two other assistant regional managers met with Ian to discuss areas throughout their branches that might be addressed to lower costs and raise profitability. Each of the assistant managers was given different aspects to emphasize, and Paula was asked to focus on ways to reduce labor costs and/or increase labor productivity among employees throughout the eight branches. In part, this was a response to feedback from the branches regarding an increase in recruitment and training expenses, as well as a decrease in employee morale.
Paula’s first course of action was to evaluate some direct and indirect labor costs related to turnover and retention, as well as areas of bloated labor (labor surpluses) through the southwest region. Based on her analysis, Paula arrived at the some basic points of information for the branches. First, ECB is organized into several broad regions throughout New Jersey, Pennsylvania, and Delaware. Each region comprises 8 to 12 bank branches. Each branch consists of 4 primary positions: branch managers, assistant managers, loan officers, and tellers/customer service agents. On average, each bank has 1 branch manager, 3 assistant managers, 4 loan officers, and 15 tellers/customer service agents.
Beyond the average staffing levels, Paula was also able to get some information regarding the movement of employees throughout and out of the organization. As shown in the following transition matrix, ECB averages 26% turnover, with turnover among the tellers/customer service agents slightly higher, at 33% and turnover at the assistant manager level the lowest, at 17%.
Questions
Based on the transition matrix for ECB, which positions are experiencing a labor surplus or a labor shortage?
What tactics would you use to address the labor shortages? Why?
What tactics would you use to address the labor surpluses? Why?
When you look at the overall pattern of employee movement, do you see any areas that are of particular concern?
What plan would you recommend for the future to prevent ECB from having excess surpluses and shortages?
Directions
Please answer all the questions for the two case studies below. Answers should be thorough and complete for each question. Please write your responses in a word document for submission and use the APA format as a guideline. Double space and use a 12 point font. The combined responses should be at least 200 words in length. Use the following information to support you in completing this assignment correctly.
All questions answered and addressed
Answers indicate that symptoms were recognized
Actual causes of the problem were uncovered
Answers indicate that you identified major goals of the organizations, units, and/or individuals in the case
Answers indicate that longer-term performance problems and those requiring immediate attention have been recognized and considered
Identified appropriate alternative actions
Course Subject: Intro to Human Management (HR353)