OSCM 3340 Quality Management and Process Improvement Assignment- University of Toledo.
Workshop I: for DL - on Introduction to Quality
Consider and answer the following:
I. What does Quality mean to you? List as many 1-3 word expressions as you can think of and record them below.
II. Consider each item on your list. From which perspective (pages 6-8 in book) is each considered? Place the letter(s) next to each: (T)ranscendental, (P)roduct, (U)ser, (V)alue, (C)ustomer, or (M)anufacturing.
III. Describe from your work/school experience, how your list above could be specifically applied.
IV. According to Chapter 1 reading and your experience, who ultimately has the greatest influence on Quality? Why do you believe this way? Discuss and respond here (continue on back if needed).
V. Lastly, what would make this workshop better from a Distance Learner perspective?
Workshop II: Random Variation for Distance Learners
In this workshop you will be given several different "production runs". It is important that you follow the instructions explicitly for each run. This workshop is designed to give you an understanding of variation and statistical thinking. You will also see how performance improvement affects quality outcomes. If you have not done so, read chapter 2 in preparation for this workshop.
Learning outcome: random variation, use of check sheets, understanding of quality and management impact on production and quality outcomes, a view of process improvement and the effect on quality and output.
Criteria:
You are about to start producing a product assembled from four components. To simulate the assembly process we will be using a standard deck of playing cards. Each card will represent one of the components required for the assembly process. The quality of these components will be determined by use of the suit color matching that of the first card dealt. A good product (defect free) will be determined by having all four components the same color; four black or four red is one good finished product.Anything else is considered an inferior product which cannot be shipped to the customer. Red and black DO NOT represent different products, they only indicate a defective component as previously described.
The Process:
Use a standard deck of playing cards to simulate product components and the assembly process. These cards are to be shuffled, thendealt four cards per the production processes noted below.If you have four cards of the same color, it is a GOOD product. Anything less than four of the same color is DEFECTIVE. This process will continue until the entire deck has been dealt, which will complete one round. Record the good and bad product on the outcomes table provided. Now gather the cards, reshuffle and perform the same process. After four rounds, a process improvement is implemented.
I. Production process #1 (inspection after production):
1) deal four cards, face down in stacks on a table
2) inspect the entire lot AFTER the deck has been completely dealt
3) if the stack of four cards:
• are the same color, count as one good product
• have any card of different color, count as bad
4) this completes one production round
5) repeat steps a-d three more times for a total of four rounds
6) note your observations and suggestion thoughts
II. Production process #2 (inspection during production):
1) dealfour cards, one at a time, face up; place side-by-side
2) at the first card of different color
• stop dealing for that product
• scrap the partial assembly (all component cards that have been dealt i.e. B-B-R stop, scrapall)
3) repeat from step a)
4) count all sets of four cards of the same color as one good product
5) repeat until the deck is dealt this completes one production round
6) repeat steps a-g three more times for a total of four rounds
7) note your observations and suggestion thoughts
III. Production process #3 (inspection and single replacement/rework during production):
1) deal cards, one at a time, face up, place side-by-side
2) the first card of a different color, remove and deal next card (i.e. B-B-R remove only R and deal next card; if R scrap all, if B deal fourth card)
3) at the next off color card, stop and scrap product
4) count all sets of four cards of the same color as one good product
5) repeat until the deck is dealt; this completes one production round
6) repeat steps a-ethree more times for a total of four rounds
7) note your observations and suggestion thoughts
IV. Production process #4 (inspection and infinite replacement/rework during production):
1) deal cards, one at a time, face up, place side-by-side
2) the first card of different color, remove and deal next card (i.e. B-R remove and deal, -B-R remove and deal; -B-B)
3) repeat for each off color card
4) count all sets of four cards of the same color as one good product
5) repeat until the deck is dealt this completes one production round
6) repeat steps a-ethree more times for a total of four rounds
7) note your observations and suggestion thoughts
All recording will be noted on the outcomes spreadsheet provided.
Upon completion of all four production processes, review the "Notes to consider", then answer the questions below.
Notes to consider:
In production process #1, the Quality inspector checked the product after assembly. In process #2, inspections were made during the run, scrapping the assembled components before a finished product was completed. Process #3, the first bad component was scrapped, then the remainder of the product was scrapped if a second bad component was found. And, finally, in process #4, each bad component found was scrapped before assembly by the operator.
I. Which process would you select? #1 #2 #3 #4
II. Using statistical process what would you calculate as a probability of good product in the initial production process (first product)?
i. Between .055 and .063
ii. Between .505 and .610
iii. Between .252 and .305
iv. Between .075 and .085
III. Does a Quality inspector or department have any significant impact on the production outcome in any of the production runs (processes #1-#4)?
IV. What had the greatest impact on the outcome of any of the production processes? Consider component quality, personnel changes, process changes, etc..
V. Summarize what you have learned from this exercise. Be sure to mention variation, processes, personnel, upper management, supplier improvements, etc..
VI. Lastly, what would make this workshop better?
Format your assignment according to the give formatting requirements:
1. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.