Deliverable #1: Client Letter
Context
On average Wacky Jack's Family Fun Center has spent nearly $100,000 each year on toys and crafts from JHAL Trader Company to give away at their prize redemption counter. Wacky Jack's also maintains a somewhat regular ordering schedule, with several pending orders lined up for the remainder of the year based on popular or trending toys. They have even helped us secure other clients in their region as well through positive word-of-mouth. JHT therefore depends on their business and cannot risk losing this company as a client.
In this case, JHT's owners have decided to credit Wacky Jack's account with a 10 percent discount on their next order to ensure goodwill as well as guarantee on-time delivery or the order will be free. The goal is to sustain the client so JHT doesn't lose their business but without giving into the request that is too costly to the business and suggests greater liability than the owners think is warranted.
For this deliverable, you are asked to change roles and now focus on how to mend the relationship with the client by balancing the need to protect the image of the company with the demands of the customer. Mr. Johnson asksyou as a customer service liaison to send a letter to Wacky Jack's addressing the complaint and responding to the request for compensation. This requires making critical decisions about how to:
• Acknowledge the problem and how it is being solved
• Deliver bad news about the denied request
• Assure the client that they are valuable to JHal Trader Company.
Requirements
In response to the complaint from Wacky Jack's, you need to write an official adjustment letter that tactfully responds to the customer's request with the modified offering and reassurance that the problem that caused the delays has been addressed.
Following the guidance from the textbook, instructor commentary, and the rhetorical analysis of this new writing situation, you will write a formal adjustment letter that:
• Meets all of the conventions of a formal business letter
• Demonstrates rhetorical awareness of the letter's audience, purpose, and context
• Practices an appropriate perspective focused on the needs of the reader ("you attitude")
In addition, you will continue to practice proofreading for commas versus semicolons/colons as punctuation distinguishing sentences by applying these lessons to a draft of your letter before submitting it for peer feedback.
Min. Length: 500 words