Problem:
How can you motivate and influence co-workers over whom you do not have authority? Provide an example in your response.
Support functions:
1. Purchasing: At sweet treats the purchase officer and his assistant are responsible for the purchases of raw materials. This is important because only the best quality of ingredients go into the making of the sweets.
2. Customer service/sales: These are the persons who directly come into contact with the customers and are responsible for meeting customer needs and reacting to customer concerns at Sweet Treats
3. Internal auditing: This function at Sweet Treats keeps a watch on the financial transactions of Sweet Treats and keeps a look out for frauds.
4. Legal department: This department at Sweet Treats takes care of the compliance needs of the company.
Production function:
1. The production an operation is actively involved in sweet making, their efforts ensure that the sweets are made under the most hygienic conditions and in accordance to the recipes that have been provided.
2. Quality control: This department at Sweet Treats ensures that every sweet made and packed is of the highest quality and is designed to bring satisfaction to the company.
Maintenance functions:
1. Personnel: The HR function at Sweet Treats takes care of recruitment, training, retention and promotion of personnel. They also take care of payroll administration and compliance with the labor laws.
2. Engineering: The engineering department maintains the building, machinery and the administration block in good repair.
3. Janitorial services: These services maintain the overall security of Sweet Treats.
Adaptive function:
1. R&D at Sweet Treats: Continuously works to produce new sweets. It innovates and creates new selections for the festive season.
2. Market Research at Sweet Treats: This finds out the changes in customer preferences, changes in customer requirements and assesses the appropriateness of Sweet Treats’ current offerings.
3. Long-range planning: This is done by the top management at Sweet Treats, they set up long term goals, set deadlines and allocate resources for the achievement of long term goals.
Managerial functions:
1. Top managers at Sweet Treats set strategic objectives and give responsibilities to different managers. For instance on the strategic objectives of Sweet Treats is to commence export of sweets to the EU countries;
2. Middle managers at Grandma Sweet Treats execute projects: Currently there was a project to set up a Grandma Sweet Treat making facility at Tennessee. This was executed by the middle managers at Grandpa Sweet Treats.
3. Lower Level Managers: At Grandpa Sweet Treats supervise the stringent quality control measures, and through the workers manage the manufacturing process.