Managing Quality in Health and Social Care:
Explain perspectives that stakeholders in health and social care have regarding quality
Analyse the role of external agencies in setting standards
Assess the impact of poor service quality on health and social care stakeholders
Explain the standards that exist in health and social care for measuring quality
Evaluate different approaches to implementing quality systems
Analyse potential barriers to delivery of quality health and social care services
Evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered.
Analyse other factors that influence the achievement of quality in the health and social care service
Suggest ways in which the health and social care service could improve its quality
Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives
Discuss the impact that involving users of services in the
Evaluation process has on service quality.