1. This self-assessment indicates that organizations often face a clash between:
A. efficiency and quality improvements.
B. effectiveness and efficiency.
C. individual and group activities.
D. top-down and bottom-up decision making.
2. Managers who consider efficiency extremely important do all except:
A. maintain stability
B. eliminate changes
C. avoid new ways of carrying out activities
D. welcome small improvements
3. Which of the following questions is not a reason for continuous improvement?
A. What if employees see ways to make small improvements?
B. If a method is working well, why change it?
C. If employees pursue their ideas, would the company improve overall quality?
D. Is this the best way to carry out production?