Assignment task:
You are a consultant hired to head up operations the Toronto Pearson International Airport. As airports operates with standardized processes and high security, you job is to manage a highly secured, yet highly efficient process due to the volume that the city handles on a daily basis. You are tasked to head up any process improvements and control measures that would be necessary to increase efficiency while ensuring security and compliance.
Answer the following questions with this job in mind. Remember you are working for Pearson Airport. You may tap into any of the following sub-processes that the airport operations would need to consider.
Sub-process would include all, but not limited to the following:
- Online Check-In - In Person Check In - Baggage Check In - Security - Immigration / Passport Control - Duty Free Shopping - Boarding Gate
Your Task: As a consultant for Toronto Pearson International Airport, make a Swimlane Diagram for an efficient operational process of a typical passenger that is about to get on an international flight, from check-in to aircraft boarding.