Low-volume-high- variety service

Question

For a high-volume/low-variety service (business-to-consumer) and for a low-volume/high- variety service (business-to-business or professional service) identify potential gaps between customer expectation and customer perception of service delivery. What strategies would you suggest these organizations utilize to close these gaps? I need to use three external references.

Answer 1

Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Provide examples why a law firm would be classified as low volume, high variety operation

Answer 2

Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Provide some examples why a law firm would be classified as low volume, high variety operation