1. The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.
a. true
b. false
2. The source's view of the destination of the communication is a communication microbarrier.
a. true
b. false
3. Formal organizational communication can be increased if managers listen attentively to messages that come through formal channels.
a. true
b. false
4. Organizational communication that follows the line of the organization chart is called informal organizational communication.
a. true
b. false
5. Employees frequently cite the company grapevine as being the most reliable and credible source of information about company events.
a. true
b. false
6. Perception is influenced to a large degree by an individual's education and experience.
a. true
b. false
7. Organizational communication was extensively and systematically studied after World War I.
a. true
b. false
8. With the gossip grapevine, one individual typically informs everyone else on the grapevine.
a. true
b. false
9. Managers can use grapevines advantageously to maximize information flow to employees.
a. true
b. false
10. A serial transmission involves the transmission of information to employees utilizing e-mail.
a. true
b. false
11. The increasing need for information in today's society is a communication microbarrier.
a. true
b. false
12. A message that has been transmitted from one person to another is called a 'signal.'
a. true
b. false
13. Leader flexibility is the ability of the leaders to change leadership styles.
a. true
b. false
14. In servant leadership, leaders view their primary role as helping their followers.
a. true
b. false
15. The coaching leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.
a. true
b. false
16. Boss-centered leadership behaviors are more autocratic, and subordinate-centered leader behaviors are more democratic.
a. true
b. false