Katie is a supervisor for a calling center. She is experiencing a number of problems with her subordinates. They often bungle the instruction she provides, which results in additional work for her. After researching this problem, Katie determined that the reason her instructions were being misinterpreted is that she is giving instructions while the phones are ringing and the employees are filling out their time sheets. Which barrier to effective listening is the cause of Katie’s problem?
A. message overload
B. rapid thought
C. egocentrism
D. sociocultural differences