Kapstein argues in avoiding unrest in a volatile


  1. Kapstein argues in "Avoiding Unrest in a Volatile Environment," that savvy multinational companies should to seek to win the favor of foreign governments and their citizens by embedding themselves deeply in the communities in which they operate. In other words, they ought to follow a (an) ______ strategy.
  • engagement
  • multi-domestic
  • enclave
  • transnational 

      2.  Which of the following is NOT one of the steps Nokia took after receiving word that a key semiconductor supplier had experienced a            fire at one of its factories?

  • Communicated the news throughout the organization
  • Initiated a process of collaboration with the supplier
  • Dispatched more than two dozen company officials to look for alternative sources of supply
  • Initiated legal proceedings against the supplier for breach of contract


      3. The key difference between a social license and a governmental license is that the former is ______, while the other is _____.

  • Transitory; permanent
  • Enforceable in a court of law; unenforceable
  • Intangible; tangible
  • Legitimate; illegitimate

      4. __________ refers to theft, piracy, blackmail, and the like by private individuals or groups.

  • public action
  • statutory action
  • private action
  • gray market action

      5.  Although the U.S. and Mexico share a common border, there are differences in language and attitudes toward work among citizens             of the two nations. As such, U.S. managers considering investments in Mexico, according to Ghemawat, ought to take ______                   distance into account.

  • cultural
  • administrative
  • economic
  • geographic

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Business Management: Kapstein argues in avoiding unrest in a volatile
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