Assignment:
The final paper for course is a report on an interview you will conduct (either by phone face or internet) with one of the following health care professionals:
a manager in a local health care organization (either for-profit or not-for-profit)
an administrator in an agency within your local public health system
You may interview a health care administrator or manager you already know, or you can search online for a health services organization you think may be suitable. Once you've identified the organization, you should call to introduce yourself and request to speak with an administrator.
Make sure that the administrator or manager you choose is able to speak knowledgeably about the organization and his or her role in facilitating or managing change in the organization.
Different health care organizations that you may wish to contact include:
Hospitals
Managed care organizations
Medical group practices
Ambulatory care facilities
Long-term care facilities
Home health care agencies
Health insurance companies
Pharmaceutical companies
Health care consulting firms
Government agencies
Nonprofit organizations
When you do conduct the interview, you'll want to explore the ways in which the organization has changed in recent years. Be sure to discuss the primary forces behind this change and the methods used to determine what to change and how to change it.
If you choose to conduct more than one interview, meet with the same person each time in order to develop an in-depth understanding of the organization.
Interview Questions
How was the change initially communicated to employees, providers, patients, customers, and others? Was this an effective means of communication?
Looking back, would you make any changes to the communication method(s) used? If so, why and in what ways would you make changes?
How did the change impact communication between the patient and provider?
Did the method of communication between individuals and groups in the organization change?
Tips for Conducting Interviews
To complete the final paper, write a 3- to 4-page report that summarizes the interview. Your paper should be written in APA format and include the following headings: