Questions:
Integration of Functional Information Systems
Attached "Minicase 2 - Musco Food Uses IT to Improve Sales and Operations" discusses the integration of functional information systems across a large organization. Particular attention is paid to issues of the importance of real-time computing and the ability of IT integration to reduce operational errors.
Based on this mini-case answer the questions 1-4 at the end of the case.
1. Identify the real-time activities.
2. How is customer service improved?
3. Which functional information systems need to be integrated to support the new system?
4. Which types of errors were eliminated?
Support your answer with specific references to all resources used in its preparation.
Attachment:- Minicase.rar