Problem
On Monday morning when the HIM staff arrives at the hospital, they immediately noticed the apparent absence of the Coding Supervisor. This was not unusual; the manager was frequently absent on Mondays. However, she rarely failed to call the department when she would not be there - but on this day she still had not called by noon.
Shortly after lunch the Transcription and ROI supervisors were summoned to the HIM Director's office. They were told that the Coding Supervisor was no longer employed by the hospital. They, the two supervisors, were told to look after things for the current week and that a new manager, already secured, would be starting the following Monday. All the supervisors were told about the new manager was that it was somebody from outside the hospital.
I. What was right or wrong about the manner in which the change in the coding supervisor was made?
II. What would you suppose to be the attitudes of the HIM staff upon hearing of the change?
III. With what attitudes do you suppose the staff will receive the new supervisor?
IV. In what other ways might this change have been approached?