1. In forecasting, explain how you would determine which variable is the independent variable, and which is the dependent variable?
2. Regarding productivity what is the difference between measures of productivity and measures of multifactor productivity? Explain, using an example.
3. After 8 chapters of operations management, what are the actual differences between operations management for products, and operations management for services? Given your answer if you had to make a case for one or the other of the following which would you choose and why?
A) Products are more different than services and need to be treated differently, or B) products are actually very much like services, and there are many elements that can be handled in a similar manner.