Improving customer and brand loyalty


Problem:

Increasing your company's market share is a great way to increase your sales, improve customer and brand loyalty, and reduce your competition. For example, imagine Joe's Widgets has 60% market share and your company has 40% of the market share. How would you increase your market share to gain a greater pie of the overall market?

Review the scenario and company history below, and then use a competitive analysis to identify ways you may be able to increase market share from 15 percent to 20 percent. This may include, but is not limited to:

- Increasing the market base.
- Maximizing market potential.

Research strategies and methodologies that relate to increasing your market share. Your market share strategy should be presented as if you were presenting it to your boss, which may be in a memo format.

Company Information

The company is a manufacturer of refrigerated cases for the retail and grocery market. Here is some information that you need to know about the company:

- There is one corporate office and manufacturing plant based in Michigan, with a total of 100 total employees.

- There are regionally based locations, which currently cover six Midwestern states:

Minnesota.
Wisconsin.
Michigan.
Illinois.
Indiana.
Ohio.

- Currently there is one sales manager (you) and 12 sales representatives.

- The sales representative territory is set up geographically with two representatives per state.

- Compensation is based on a salary of $25,000 per year, plus a yearly bonus.

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Marketing Management: Improving customer and brand loyalty
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