Discussion:
Quality Management
Quality management and control are critical operational management functions and cornerstone elements in the strategy of a successful company.
Using the module readings, the Argosy University online library resources, and the Internet, research a company in the manufacturing or service sector recognized for successfully including quality management in its business strategy.
Based on your research, respond to the below:
• Describe the quality challenges that the company used to face. How has the company's quality improved over the years?
• What is the company doing to convey improved quality in its marketing message? (For example, Ford Motor Company had a marketing campaign "Quality is Job 1" that ended in 2011.)
• Compare and contrast your findings for the company's strategy using this module's readings.
Response in 300 to 500 words. Your response should be thorough and address all components of the discussion question in detail, include citations of all sources, where needed, according to the APA Style, and demonstrate accurate spelling, grammar, and punctuation
Assignment -BPR Case Study
You will create and present a case study based on the information gathered for your literature review developed for RA
1. You may also include any other resources that you consider relevant. Your case study should demonstrate the impact of information technology (IT) on business process reengineering (BPR) processes and illustrate the relationship between the two in international operations. Write a 10-12-page report that addresses the items listed under the Directions section.
Background:
A business process includes activities and tasks that cross functional or organizational boundaries. BPR is a structured approach to analyzing and improving fundamental activities such as manufacturing, marketing, communications, and other major elements. It is expected from the redesign of the business processes to foster sustained improvements in quality, cost, service, lead time, flexibility, and innovation. BPR delivers radical and incremental business improvements through the identification and removal of waste and inefficiency. IT is the most important factor to enable newly redesigned processes; however, BPR does not refer to automating poor processes.
Directions:
1. Revisit the literature you synthesized in RA 1, taking into account the feedback received from your instructor. Identify at least five other relevant articles that will help you develop your BPR recommendations.
2. Identify a company with international operations for which you will be developing your case study and the business process(es) in need of improvement.
3. Your case study should provide the context for BPR by discussing all of the following aspects of the business:
a. Facilities, location(s), and capacity (including corporate headquarters, satellite facilities, warehouses, etc.)
b. Business strategy
c. Types of products or services offered
d. Target markets
e. Supply chain characteristics
4. Analyze the business process(es) that need improvement. Refer to the following:
a. The place in the value chain and the importance to the organizational performance
b. Current operations and performance
c. Human resources
d. Current technology as it is related to the addressed business processes
5. Identify and evaluate the effectiveness and efficiency of at least two options for improving business performance through BPR and associated technology needs.
6. Recommend a technology for improving business performance based on your case analysis. Consider the human resource implications of your solution. Justify your recommendation.
Create a 10 to 12-page paper in Word format. Use at least five scholarly articles in addition to those used in RA 1 to complete your research. Your writing should be clear, concise, and organized; demonstrate ethical scholarship in accurate representation and attribution of resources; and display accurate spelling, grammar, and punctuation.