Different CEOs / COOs have played various roles (active versus directive versus delegated – passive) in trying to achieve organizational changes within their companies, especially around the implementation of Total Quality Management / Six Sigma programs; with various degrees of success. Based upon your knowledge of leadership and value creation, your own experiences in business and industry, as well as contemporary research on this topic, what do you believe is the most effective way that an upper-level manager can successfully implement any program / system / process requiring significant organizational change? What are the three most critical determinants of success? Defend your position with data / case study examples.
Type size for the report should be between 10pt and 12pt and should be consistent throughout the report – in text, figure captions, and table titles. The line spacing of the text should be 1.5 lines with 1 inch top and bottom margins. Every page is assigned a number, but numbers are not printed on the title page.