1. A process is:
a. a particular linking of organizational components that carry out a strategy
b. a plan of action
c. the degree to which organizational resources contribute to productivity
d. the flow of interrelated events toward a goal, purpose, or end
e. none of the above
2. If management by exception is appropriately administered, the technique ensures the best use of managers' time.
True or False
3. Deming's flow diagram for improving product quality has a clear beginning and ending point.
True or False
4. The first step in making sound strategic capacity decisions is to compare future capacity needs and available capacity to determine whether capacity must be increased or decreased.
True or False
5. Management by objectives is a control tool that allows only significant deviations between planned and actual performance to be brought to a manager's attention
True or False