Assignment task:
An executive job-placement service helps companies find qualified candidates for high-level positions. An important process is job specification, consisting of the following activities: (a) answering call from client and discussing appropriateness of position, (b) scheduling a meeting with the client, (c) rescheduling the meeting because of an illness, (d) preparing introductory presentation for client, (d) driving to client location, (e) waiting for a late client, (f) meeting with client to discuss job requirements, (g) driving back to the office, (h) calling a client to confirm confusing information, (i) preparing job specifications, (j) sending job specifications to a client for review, (k) revising job specifications based on client feedback, (l) sending job specifications to the client for review, (m) client leaves voice mail indicating satisfaction with job specifications.
1. Assume that the placement process is taking too long. How can a cause-and-effect diagram be used to help the business process manager? Provide an example with at least 12 entries that could be found in a fishbone diagram.
2. After identifying the possible cause through a cause-and-effect diagram, which tool should the business process manager use to collect performance data and find out the priority of the cause needing to be solved? What is the reason you chose this tool?
3. After collecting the data, which tool would you recommend the business process manager to use for confirming the positive relationship between effect and cause? What is the reason you recommend this tool?