Assignment:
Written Response
See Textbook: Management Strategies and Skills, Dwyer & Hopgood
Question on Chapter: Assign Duties and appraise performance
1. a)What is the chain of command?
b) Distinguish the differences between authority, responsibility and accountability.
2. Identify the steps to delegation.
3. a)What are the possible causes of negative responses to delegation?
b) Briefly explain how managers can deal with these negative responses.
4. a)What is motivation and how can it enhance work outcomes?
b)List five factors that facilitate work outcomes.
c)Briefly describe the keys that unlock the ability to perform well.
5. Describe the features of an effective performance management system.
6. a)Identify the two primary functions served by performance appraisals.
b) Discuss the advantages that flow from well-conducted performance appraisals.
c) Identify three commonly used performance appraisal methods and their benefits.
7. a)Define the terms 'key expected results' (KERs), 'key result areas' (KRAs) and 'key performance indicators' (KPIs).
b)Managers, supervisors and team leaders gather objective data about four main dimensions of a team member's performance. List the four dimensions.
c)Why are both technical and general areas of performance discussed in a performance appraisal? Give examples of three general areas of performance that are likely to be reviewed.
8. a)List and explain the purpose of the two major elements in a formal performance appraisal.
b)List and explain the phases in conducting a performance appraisal interview
c)Describe what should happen before and after the interview.
9. a)What is the purpose of feedback in a performance appraisal interview?
b)Discuss the relationship management and verbal communication skills that managers use as they discuss past performance and future expectations with a team member.
c)Why should managers acknowledge and praise performance that meets or exceeds the expected standard?
d)List four tips managers can apply to receive feedback gracefully.
10. a)Describe four strategies that managers can use to discuss underperformance in the performance appraisal interview.
b)Why should managers provide feedback and discuss with the team member how to correct underperformance or fill performance gaps?
11. a)Identify the key characteristics of an effective performance plan.
b)What do managers and team members discuss and agree upon together as they create a performance plan?
c)Why should the performance plan be signed off by both the manager and team member?
12. a)What is the purpose of a rating scale?
b)Identify three specific work areas that could be reflected in a rating performance appraisal form.
13. a)What are the likely results from subjective performance appraisals?
b) List four guidelines that managers can follow to ensure their ongoing feedback is objective and constructive.
Questions on Chapter Termination of Employees
14. a)Define the terms 'voluntary termination' and 'involuntary termination' and give examples of each.
b)Identify the two stages in an involuntary termination.
c)Explain the reasons for planning and documenting the termination process clearly?
15. a)Describe the process that must be administered when an employee's performance is unsatisfactory to ensure the termination is 'reasonable'.
b)Define the terms 'unlawful termination' and 'unfair dismissal'.
c)Identify at least six unlawful reasons for dismissal.
d)Explain how an organisation can prevent allegations of unlawful termination and unfair dismissal.
16. What types of behaviour can lead to on the spot dismissal?
Attachment:- Project_Individual.rar