Q1. Identify the objective of policy of complaints and grievances the a centre-childcare and tell the brief summary of the objective below.
Q2. What would be the area to improve in this suggestion?"A record that should be improved at the suggestion of a parent is that at children's birthday (9 months to 2 years old- babies-room) celebration parties the music should not be played so loud as it is not good for children"
Q3. Clearly and concisely record all of the information about the suggested improvement. How was the suggestion followed up? What steps were taken to ensure the suggestion was actioned?
Q4. What is the existing law to adhere to confidentiality laws. using the complaint made by the father of the child who goes to the center. (Children are 9 months to 2 years old) Write the answers to the following questions based on the above information:
- What was the complaint in relation to?
- How did the Centre address the complaint?
- Who was involved in the process of the complaint handling?
- Was the complaint reported to the regulatory authority?
- What was the resolution?
- How was the complainant involved in the resolution process?
- Would you have any suggestions to add to the resolution? Example: Staff training, information sharing etc