Assignment:
Case Study 1:
Short, Expensive, and Useless.
First, Emma, from her office in Brisbane, sent a letter to a prospective client in Sydney, proposing a meeting. Then she phoned to confirm the meeting. Although she never spoke with this prospect, his assistant seemed to agree to the meeting. So, she and her boss flew from Brisbane to Sydney. When they arrived, they learned that the man whom they expected to meet had been transferred to another office. His replacement agreed to meet with them for a few minutes. He was polite, unprepared to discuss their offer, and not interested. It was an expensive, short, and useless meeting.
Questions:
Q1. Identify the errors committed by Emma in the planning of the meeting.
Q2. What could Emma have done to plan the meeting better?
Case Study 2:
Open Hostility
People were gathering for a seminar on "congeniality in the work place" when two men began arguing in the back of the room. Soon they were shouting at each other. The seminar leader walked to the front of the room and asked everyone for their attention so the seminar could start. But the argument seemed to increase in intensity. When the seminar leader politely asked the two men to join the seminar, one of them shouted back "chill out man!"
The leader repeated his request for cooperation.
And the men responded by complaining about the way the leader had requested their attention. Some of the other participants spoke up in favor of the seminar leader, which soon led to pushing and shoving. At this point, someone called security. Eventually, the two men were led out of the room, in handcuffs, by police.
The seminar leader then continued the program using the argument as an example of how to deal with disruptions. (Remember, this seminar was on congeniality at work.)
Questions:
1. In such a scenario of chairing a hostile meeting, what could the chair have done to avoid the meeting from turning bad?
2. Does Occupational Health and Safety need to be taken into consideration? If so how?
Task 1: The menu of the restaurant that you work for does not include Kids Menu section. A number of customers have given feedback to include Kids Menu section in the existing menu. Your restaurant is launching a new menu and you are required to prepare a presentation to present to the manager and other staff about your recommendations about the new menu dishes (kids menu) that could be included in the new menu and why Instructions for the Participant:
1. The participants should put together a 5 to 10 minute presentation for delivery.
2. Communicate the desired outcomes/objectives to the participants in the session,
3. Design a presentation aid to be used in the session (For eg: a Power-Point Presentation)
4. Include a dynamic opener, a solid body and content and a closing statement that compels the participants to act.
5. Use the feedback form prepared in Question 13 to take feedback from the participants in the session.
6. Select at least one method to review the effectiveness of your presentation and implement the method.
Based on the feedback, indicate how you could improve future presentations. Record your answer for future improvements in the space provided. [80 to 100 words]
Task 2:
A. You are the Bar Manager of XYZ Hotel. You have observed that there has been a fall in the number of customers visiting the Bar. You have decided to add more options of alcoholic beverages in the Drinks Menu. Prepare an Agenda for a meeting that you would conduct with the staff members to improvise the existing Menu.
[Agenda must include the name of the team members, date, venue and points to be discussed]
B. Also, develop a format for recording Minutes of Meeting that you would use to conduct the meeting.
E-mail the agenda and minutes of meeting template to your trainer.