Assignment task: Review the case study "Alaska Airlines: Navigating Change" and then complete the following: (a) State what actually occurred in the case regarding Kotter's steps 5 and 6 of empowering employees for broad-based action and generating short-term wins, and (b) reflect on what you think should have been done in the change effort regarding those two steps. State your reflection as recommendations to implement Kotter's steps 5 and 6.
List all reference that is used
Alaska Airlines: Navigating Change
1. Enable Action by Removing Barriers
- Identify the forces, barriers, and hindrances to the organizational change effort, and describe each.
- How can resistance be recognized? How will you eliminate resistance or mitigate its impact on the implementation of the change plan?
- Describe actions that will enable and empower employees to help drive the change effort.
2. Generate Short-Term Wins
- Determine how you will generate short-term wins. How will you reward these wins?
- What can be gained from short-term wins? Support your response.