Solved: How would you use the information in these two, Operation Management

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How would you use the information in these two

When building positive relationships, affirming dignity and enhancing the organizational climate, the two most important words are "thank you"!

Review article : The Two Most Important Words By Robert A. Eckert

AND

Listen to the following Ted Talk: Remember to say thank you By Dr. Laura Trice|Ted 2008

ANSWER THE FOLLOWING QUESTIONS:

1. What are two specific points these presentations have in common?

2. Why does the use of thank you improve or detract from our emotional quotient?

3. What would you consider to be different between these two presentations about the same subject?

4. How would you use the information in these two presentations to improve your interactions with coworker?

Number of Pages: 01

Format: APA

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