Problem
You are a respite worker in a Day Respite Centre that provides daily activities, lunch and social support to older people and people living with a disability. There are three staff rostered on each day who are expected to work together to set up and run the activities, prepare and serve lunch and then tidy everything up before the cleaners come in the afternoon.
Today, you are feeling frustrated as you have received little help from the other staff.
The two other staff (Maree and Louse) are close friends. According to gossip, Maree has recently split up with her husband and you notice she looks like she has been crying. She hasn't been smiling or engaging in conversation with the clients. You also notice that Maree and Louise have been taking regular breaks away from the respite room leaving you on your own with the clients.
The last client left 15 minutes ago and it has been 30 minutes since you've seen Maree or Louise. Today was a busy day and the respite room still needs to be tidied up.
Task
1. Name two documents you could read, to understand the work role and responsibilities of a respite worker
2. Following organisational procedures, how would you effectively communicate your need for help to Maree and Louise?
3. If this situation could not be resolved, who would you speak to?