How well does your organization manage customer


Assignment

A. A reporter from Supply & Demand Chain Executive, has requested an interview with you (which has been cleared and approved by your organizations' senior management). In an advance of your scheduled meeting, the reporter has provided you with four focused questions, which will be asked during the interview.

Answer the questions provided by the reporter, and craft a comprehensive and well-developed response. Remember, your thoughts, ideas and statements will appear in print, in a forthcoming issue of the magazine.

1.What actions has your organization taken to unleash buying and selling power?
2.What major changes has your organization recently made to improve your buying and selling process?

B.

• How well does your organization manage customer expectations? How is this substantiated or proven to an unbiased, external third-party? Give examples.

• How effective is your organization/company in building long-term buyer/seller relationships? Give examples.

• How well does your organization ensure requirements and acceptance criteria are aligned, agreed to, and documented before the contract is signed? Give examples.

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Marketing Management: How well does your organization manage customer
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