Discussion Post: Soft Skills and Effective Human Behavior in Organizations
I) Emotional intelligence is the ability to: (i) Determine which difficult people we should avoid at work (ii) Identify your emotions and the emotions of others and respond appropriately (iii) Ignore conflict (iv)Resolve issues by telling other people to mind their own business
II) Interpersonal skills are: (i) how we communicate and interact with others (ii) how we decide on gifts for people (iii) skills that make us good students (iv) how we develop our skills.
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.